The New Work Force of 'Generation Y' or 'Millenials' Need Special Handling Mass High Tech

(09/05/08) Botelho, Bridget
The influx of Generation Y (Gen Y) employees, generally those born between 1980 and 1994, into the work force has led to changes in company training. According to Jeff Kristick, senior vice president of marketing at Plateau Systems Ltd., the older generation reacts better to classroom instruction, while Gen Y-ers prefer online learning and videos available at their convenience. Having grown up with the Internet, the younger generation is full of multitaskers who expect more from technology and are generally more impatient. John Ambrose, senior vice president of strategy, corporate development, and emerging business for SkillSoft Corp., recommends that companies adopt a multi-model training approach, using interesting graphics, podcasts, and online courses. While faster and more versatile in finding solutions, Gen Y-ers also expect a lot from their employers and are quick to switch jobs when they find a better opportunity, according to Shafiq Lokhandwala, CEO of NuView Systems, Inc. Jackie Breslin, director of human capital consulting for TriNet Group, Inc., says that, in response to this employee retention challenge, many companies have increased their flexibility regarding telecommuting, scheduling, and continuing education, focusing efforts on offering good benefits and a welcoming workplace culture.